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Audits, Assessments & Tests

Online sales skills assessment and continual improvement sales function audits

Introduction

Effectively and efficiently manage the continual improvement of your sales department and sales staff. Individual development paths are created through benchmarking knowledge against best in class. Training tools and templates are then assigned to up skill and develop knowledge. Training downloads can then be delivered individually or in groups. A subscription to the sales-development-zone includes:

Sales function audits to allow you to benchmark your internal sales processes against best in class
Sales skills assessments to evaluate knowledge and skills.
Sales skills tests to evaluate new knowledge learnt within your sales environment.
Customer satisfaction surveys to allow you to survey internal and external customer satisfaction

Access to:

The full library of 150 training courses tools and templates
Talent management dashboards to give visibility of individual development journey for each sales person and their progress against goals.

Create and manage customer satisfaction surveys

The proof of true development is whether your customers think you are improving. Our survey tool allows you to easily survey external and internal customers to find out what they think of your product and service delivery. Surveys can be done via email or via the phone; our dashboards provide easy management of knowledge and data.

The survey area allows you to create, manage and execute internal and external surveys. Surveys can be conducted in two ways, via the telephone, carried by telephone based researchers, or fully automated via email, both can be fully facilitated and managed via the Sales development zone.

Survey Types

Clients have used the system for many different types of projects from Net Promoter score to customer satisfaction surveys, internal and external projects. The scope and survey type is flexible and can be easily customised to deliver individual project types.

Create a Survey

Its easy to create your own survey, questions can elicit numerous types of answerers including Yes no responses, numerical scoring and qualitative text boxes.

Survey Reporting

Results are easily exported from the system via PDF, excel or email for dissemination or further data analysis. Historical comparisons can be easily viewed as can comparative surveys from different customer or industry types.

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